FAQ

What is Ping2Park?

Ping2Park is on demand valet. It gives you the freedom to go anywhere and do anything without ever having to deal with parking.


Valet

How are your valet drivers screened?

Each of our drivers comes after selection procedure and police verification. We make sure they come with at least 3 years of experience and they must have a clean driving record. Ping2Park has a zero tolerance drug and alcohol policy.


Reassurance

Where is my car parked when I use Ping2Park?

We park your car in legal parking lots which have fixed entry and exit gates with security guards.


How long do I have to wait for valet?

Ping2Park valet will be there before you reach your pick up destination. In case of delay call the valet driver assign to you in app.


What if there is no Ping2Park’s valet driver at location?

Oh! It is highly unexpected. In case this happens, we suggest to call valet driver about the location/situation or our valet manager will inform and assign another skilled valet driver.


What if my phone dies while you have my car?

The valet ticket has our mobile number, Call our supervisor at the said number. Provide your car number along with your verification details to our supervisor, Our supervisor will call for your car.


Where / When

Where can I use Ping2Park?

We are currently available in Delhi. We’re looking to expand to other cities though, so check our website or Facebook page for updates!


Where in Delhi do you operate?

Currently covering Cannaught Place & all major events in Delhi.


What are your hours of operation?

• Cannaught Place – 10 am to 8 pm
• Events- As per the timings of the event


Can I park overnight?

Not right now, but will inform you once we start the service.


Costs

How much does it cost?

We charge an average of INR 100/booking, Parking prices vary by day, time, special event, and location.


How do I pay?

You have the convenience to pay by cash.We also have a cashless payment, you can use on-line payment gateway or your Paytm wallet on our application as well as website before doing any booking.


Additional Services

What additional services does Ping2Park offer?

We provide car servicing on appointment basis,car detailing(upholstery, dry cleaning etc) Just let our driver know


How much do the additional services cost?( please specify the costs)

YFuel service fee is INR 50 in addition to the cost of the fuel. Car washes cost INR 300.


Business

Do you help business with parking?

Yes, we provide parking for businesses (restaurants, retail stores, companies) for more details you can reach us at contactus@ping2park.in


Misc

What devices does Ping2Park application support?

Ping2Park application supports both android devices as well as iOS.


How do I get in touch with you?

Please contact our Customer support team at conatctus@ping2park.in with any questions, concerns, or feedback. We are here to ensure that you have the best experience possible